Customer Satisfaction Maximized

When it comes to real estate, it seems like everybody talks about customer service. But service isn’t just talk. At Coldwell Banker® we recognize that you want more than just conversation. You want a commitment to action. That’s why we’ve created Ultimate Service®, a system that puts you in control. Ultimate Service delivers real value and assures you the highest possible level of customer satisfaction.

Here's How We Work

We Listen

We want to know what things are most important to you, the customer. Whether it’s a big backyard, a good school district, or city views, we can help. Tell us what you’re looking for. We’ll listen.

Satisfaction Guaranteed

Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!

Tell Us What You Think

We’ve surveyed thousands of Canadian customers to establish our high standards of performance we provide to every home buyer and seller. When our job is done, we’ll ask you to complete a Customer Satisfaction Survey so we can continue to improve.

The Coldwell Banker Guarantee

Whether you are buying or selling property in Downtown or the suburbs, you deserve the Ultimate Service.

Buyer Guarantee

Your Coldwell Banker sales representative is committed to helping you acquire the property that’s right for you.

Seller Guarantee

Your Coldwell Banker salesrepresentative is committed to helping yousell your property.

Always cheerful

"Elaine treated us so very well in regards to buying our home. She was professional, patient, and so easy to work with. She did whatever she could to answer any questions we had and went out of her way to accommodate us.
Thank you , Elaine Friesen, for over-the-top service."

- Danny

Trust and Comfort

"Ben is a great realtor, he is always polite, curtious, and knows his business . He’s good at getting back to you in a timely manner. He really cares about his clients and their needs when it comes to helping them find or sell a home. Highly recommend Ben for all your real estate needs."

- Maik & Bettina

Exceptional Agent

“Would recommend her 100%
Emma was great to work with. She sold our house quickly and was able to find us another home with all our wants.”

- Camille & Conrad

Client Testimonials

Over 98% praise on overall performance*

We take everything we’ve learned along the way and use it to continually improve the services we offer. Over 100 years ago, the Coldwell Banker organization was formed on the fundamental premise of placing our customers’ needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.

If you’re looking for a complete program backed by the best guarantees in the business, and that puts you in control, choose a Coldwell Banker professional. Discover for yourself what Ultimate Service is all about.

* Based on survey responses from over 90,000 Canadian home buying and selling customers to December 31, 2019, 98% of customers responding were satisfied with the service delivered by their Coldwell Banker representative.

My experience with the Friesen group, specifically with Ron Friesen was so great! He helped my daughter and I find a home, I never felt pressured or rushed and he was very honest with what was good and not good! I 100% recommend him to anyone looking to purchase or sell their home.


Thank you very much to Arthur Enns, he has made this process so wasy and smooth. Good communication.

Shalagh & Thomas

“Working with Paul was such a pleasant experience. Not only was he extremely professional but also very down to earth and easy to talk to. Always very prompt on answering any questions we had. Made the overall process feel less overwhelming. We found our forever home thanks to Paul. Highly recommend!”

Renée B.

“I can never put into words how very much I appreciated your words of wisdom and encouragement. I sought the Lord and he heard me. He sent the man of God to help. Thanks Travis”

The trademarks REALTOR®, REALTORS®, and the REALTOR® logo are controlled by The Canadian Real Estate Association (CREA) and identify real estate professionals who are member’s of CREA. The trademarks MLS®, Multiple Listing Service® and the associated logos are owned by CREA and identify the quality of services provided by real estate professionals who are members of CREA. Used under license.